Frequently Asked Questions

We are open Monday through Friday from 8:00 am to 5:00 pm. We are closed on the weekends and federal holidays.

Our technicians boast a combined 20+ years of experience and that's growing every day along with our technicians attending trainings and taking online courses that allow them to better serve you! 

No, The service call is a one time fee which includes diagnostics, travel time, and our 30-day warranty we put on all our repairs amongst other things.

Yes, to a point. We sell used and refurbished appliances out of our shop in susanville but unfortunately our only venue of receiving used appliances has been limited to customer donations. We are exploring other venues currently but this proves to be only only the most time effective but also profitable at the current moment.

No, At this moment we do not.

Also yes to a point. We do in house warranty work for both American Home Shield home owners insurance, and RC Willey. Don't worry though! We do have the capability to still do work for other warranty companies but that is limited to a different process, you file the claim and then they will ask you to contact a servicer when they do you call us and we do the work! There is one catch though, we have to charge you out of pocket but we also make sure all the information you need is filled out for reimbursement.

Yes, for refrigerators we can dispose of them but that requires a 60 dollar fee for freon recovery and a 40 dollar disposal fee if we have to pick it up. Typically the dump only charges 15 dollars for disposal if you can haul it there.

Most likely yes! The areas we service include Susanville, Janesville, Wendel, Herlong, Doyle, Chester, Lake Almanor, Standish, Litchfield, Greenville, Portola, Quincy and everything in between! With all those service areas you'd expect us to be done but with plans for expansion its also possible to see your friendly Ken's Repair Team in areas like Mcarthur, Bieber, and Alturas in the near future!